Reception Officer

Is customer service your passion? Do you love to work in a busy and social environment? We are currently seeking a new Reception Officer and if you have these skills this might be your chance to rewrite the future with us! 

• Be the welcoming face of our Wyong Olympic Pool, providing high-quality customer service
• Flexible shifts covering afternoons, evenings and weekends. Penalty rates apply for weekend work
• Temporary part time position - 25 hours per week until March 2026 at Wyong Olympic Pool

About the role

The Reception Officer plays a crucial role in delivering high-quality customer service at our Wyong Olympic Pool. This position involves being the first point of contact for visitors, providing them with essential information about our facilities, programs, and services.

The successful candidate will assist in supervising public entry, managing memberships, and maintaining a welcoming reception area. The Reception Officer will also perform various administrative tasks while ensuring an excellent customer experience.

Ideal Candidate Profile

We are looking for an enthusiastic individual who thrives in a fast-paced environment and is dedicated to delivering outstanding customer service.

• Proven experience in cash handling and operating computerised point of sale systems.
• Strong background in customer service roles, demonstrating a customer-centric approach.
• Excellent verbal and written communication skills, with the ability to engage effectively with diverse audiences.
• Flexibility to work varied hours, including early mornings, evenings, and weekends.

The ideal candidate will demonstrate adaptability, a positive attitude, and the ability to work collaboratively within a team. A commitment to safety and compliance with health regulations is essential.

Our position description provides more information for you to learn more about this role.

Other important information

• The commencing salary for this position is up to $29.66 per hour. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $34.36 per hour on completion of assessment of skills and performance plus 12% superannuation. Weekend rates apply for weekend work. 
• We have a temporary part-time role available until March 2026 with the potential for other opportunities. 
• This role is located at the Wyong Olympic Pool.

Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Extra benefits

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia. 

How to apply

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume 
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here. 

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

We will not accept unsolicited resumes or applications being presented by recruitment agencies.