Council’s Laycock Street Community Theatre and Peninsula Theatre are a valued and much loved part of the local community delivering a diverse range of productions including musicals, dance, live music and children's shows to thousands of patrons each week.
The role of Casual Front of House Officer is responsible for working as part of a cohesive team to deliver an exceptional customer experience for patrons from the moment they enter the Theatre. This could involve meeting and greeting patrons of all ages and ensuring they feel welcome, serving beverages and food at the bar, supervising audiences during shows, or assisting with a diverse range of venue operations to ensure all productions run smoothly.
Successful applicants will be employed on a casual day-to-day basis and may be required to be available to work between Monday and Sunday 8am to 11:30pm, with shifts primarily available between Wednesday and Sunday, across matinee performances and evenings.
This position is required to provide quality customer service and create value for the community.
Key activities of this role include:
- Be the friendly and courteous face of the Theatre at performances and events promoting the Theatre as a welcoming, inclusive and safe environment for all staff and guests
- Provide exceptional customer service and supervision of the public to ensure a positive experience for patrons, producers, artists and production personnel. This includes managing the behaviour of audience members to ensure safety and the creative demands of productions are met
- Serve customers at the bar, monitor stock levels, stock rotation and replenishment and assist with deliveries as required
- Assist patrons with check in processes, and seating and ticketing information, and aid patrons with accessibility needs in finding their seat.
Our position description provides more information on this role.
About you:
- Ideally you have worked in a similar fast paced customer facing role in events or hospitality, where you have served food and beverages, and used point of sale systems
- You enjoy providing an exceptional customer experience
- You are a great communicator, with a positive interpersonal style which ensures you can connect with audiences of all ages and backgrounds
- You have the confidence to ensure large audiences are processed smoothly in our venues, keeping audiences, staff and performers safe
- A proactive problem solver you can think on your feet and use your initiative to get things done
- Being part of a positive, flexible and supportive team is important to you
- You hold a Current Responsible Service of Alcohol Certificate
- You hold a Current First Aid Certificate and CPR Certificate (or you are willing to obtain these prior to any offer of employment).
Council may create an eligibility list from this recruitment process and may utilise this list to fill other permanent or temporary vacancies.
Extra benefits
At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you such as volunteering, health checks. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.
Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect. Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.
Want to know more?
The contact person for this role is Michael Cornford, Theatre Manager. You can contact Michael via email: michael.cornford@centralcoast.nsw.gov.au
This position will close for applications at
midnight on Sunday, 31 August 2025.
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How to apply
We have put together some additional resources to help you
apply for a role at Central Coast Council.
By completing and submitting this online application you confirm that any information that you provide in this application is true and correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.
You also consent to employment screening checks being conducted where appropriate. This may include associated checks including reference checks, Working with Children Check, Entitlement to Work in Australia, employment history and an Australian Federal Police Check, as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.
You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.
To lodge your application, please follow these steps:
- Answer the on-line questions shown below.
- Attach your resume
- Attach your qualifications and licences.
Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.
If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.
Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here.
You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application. If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library
https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.
We will not accept unsolicited resumes or applications being presented by recruitment agencies.
