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Business Systems Support Officer

Job No: CEN3811
Location: Central Coast NSW

Internal applicants only

Primary Work Location: Wyong Administration Building

  • Interesting role providing business systems support to the Environment and Planning directorate
  • Work/Life Balance - 9 day fortnight with flexible/hybrid working arrangements available 
  • Permanent full time role 
  • Commencing salary range between $1,381 to $1,656 per week ($72k to $86.3k per annum) + 11.5% superannuation

This role will see you primarily offering business systems support in the form of training, support, template management and reporting on the Property and Rating systems for the Environment and Planning Directorate. 

This position is required to provide quality customer service and create value for the community.

Key activities of this role include: 

  • Support and maintain Council’s development application and business process registers
  • Provide references for staff by writing and maintaining user documentation and providing support and training for users
  • Prepare statistical information by collecting, analysing and summarising data and trends.

Our position description provides more information on this role.

Essential Criteria:

  • Certificate IV or Diploma qualification in Business, Information Technology or related field OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional development
  • Demonstrated high level expertise in analysis of business requirements, process improvement, solution design and documentation
  • Demonstrated analytical and problem solving skills
  • Demonstrated knowledge of rules for system access, use and maintenance in an organisation
  • Demonstrated ability to effectively manage own activities within a timeframe and to manage team projects
  • Demonstrated ability to communicate effectively both verbally and in writing with staff, suppliers and the public.

Council may create an eligibility list from this recruitment process and may utilise this list to fill other permanent or temporary vacancies.

Extra benefits
 
At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you such as volunteering, health checks. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.
 
Other extras include:
  • Long service leave after 5 years of continuous service
  • Free flu vaccination program
  • Time provided for you to do annual skin cancer screening, Breast screen and blood donations
  • Access to professional development with career development and learning programs through various platforms
  • We reward and recognise our staff with our Cheers program
  • Novated leasing partnerships. 
Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect. Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.
 
Want to know more?
The contact person for this role is Samantha Cummins, Team Lead Business Performance & Integration. You can contact her on 0418 544 193.
 
This position will close for applications at midnight on Sunday, 22nd September 2024. 
 
To download our Privacy Statement click here.
 
How to apply
We have put together some additional resources to help you apply for a role at Central Coast Council.
 
By completing and submitting this online application you confirm that any information that you provide in this application is true and correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false. 
 
You also consent to employment screening checks being conducted where appropriate.  This may include associated checks including reference checks, Working with Children Check, Entitlement to Work in Australia, employment history and an Australian Federal Police Check, as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.
 
You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

To lodge your application, please follow these steps:

  1. Answer the on-line questions shown below.
  2. Attach your resume 
  3. Attach your qualifications and licences.
Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application. If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.
 
Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here.
 
You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.
 

 

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