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Relief Library Assistant

Job No: CEN3681
Location: Central Coast NSW

Is customer service your passion? Are you tech savvy? If you have a passion for libraries, and providing an exceptional customer experience is your thing, this is a great opportunity to join our team!

  • Work in a dynamic and customer focused team providing effective advice for Library customers
  • Permanent part-time - 21 hours per week 
  • Work across Central Coast Council's 10 libraries, plus our Outreach services

About the role

This part-time relief position works across all Central Coast Council library branches from Umina Beach to Lake Haven, and in our Outreach services, building connections with all of Council’s library teams and interacting with customers of all ages.

The role is diverse and fun, engaging in any aspect of library work including customer service, circulation, program delivery and technology related requests. If you have a passion for libraries, and providing an exceptional customer experience is your thing, this is a great opportunity to join our team.

This position is required to provide quality customer service and create value for the community.

To be successful in this role, you will have:

  • With a minimum qualification of the HSC (or equivalent), you are experienced in customer service, ideally from a similar environment, with demonstrated knowledge of Library and Information Services
  • If you are over 18 you have a current Working with Children Check 
  • Exceptional customer service, communication and interpersonal skills to ensure that you can establish rapport with a range of staff and customers and deal with complex customers with ease.
  • You are a positive, flexible and adaptable team player, who enjoys variety in their day to day tasks
  • You are tech savvy, with the ability to complete financial transactions, assist library customers with computers and other devices, and provide support on a range of contemporary library technologies

Our position description provides more information for you to learn more about this role.

Other important information

  • The salary range for this position commences at $30.26 - $36.32 per hour plus 11% superannuation
  • This is a Permanent part-time role at 21 hours per week 
  • This role is required to work across Central Coast Council's ten libraries, plus our Outreach centres

Council will be creating an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Extra benefits

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check ups, a 'me day' to refresh you. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

  • Long service leave after 5 years of continuous service
  • Free flu vaccination program
  • Time provided for you to do annual skin cancer screening, Breast screen and blood donations
  • Access to professional development with career development and learning programs through various platforms
  • We reward and recognise our staff with our Cheers program
  • Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

What to know more?

The contact person for this role is Kristen McElroy, Team Leader Library Resources. You can contact them on 0408 292 875 or on email at kristen.mcelroy@centralcoast.nsw.gov.au 

This position will close for applications at midnight on Sunday 16th June, 2024. 

To download our Privacy Statement click here.

Location

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia. 

We have a number of work locations across the region, offering different work locations for team members.

How to apply

We have put together some additional resources to help you apply for a role at Central Coast Council.
 
By completing and submitting this online application you confirm that any information that you provide in this application is true and correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false. 
 
You also consent to employment screening checks being conducted where appropriate.  This may include associated checks including reference checks, Working with Children Check, Entitlement to Work in Australia, employment history and an Australian Federal Police Check, as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.
 
You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

To lodge your application, please follow these steps:

  1. Answer the on-line questions shown below.
  2. Attach your resume 
  3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

PLEASE NOTE: We will not accept unsolicited resumes or applications being presented by recruitment agencies. 

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