End User Compute Lead

"REWRITE THE FUTURE"

Primary Work Location: Wyong NSW 

• Lead an IT team driving a seamless end user experience
• Work/Life Balance - 9 day fortnight with flexible/hybrid working arrangements available 
• Permanent full time position

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. 

Today the Central Coast is one of the fastest growing regions in NSW, with the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

The End User Compute Lead provides specialist knowledge and leadership to a team working towards the efficient, effective and secure management of technology assets to support end user service delivery and performance across the organisation. Additionally, this role develops and maintains computer and mobile asset inventory to optimise hardware lifecycles and actively contributes to Disaster Recovery and Business Continuity Plans for IT.

This position is required to provide quality customer service and create value for the community.

Key activities of this role include:

• Lead and manage key internal and external relationships, and operating arrangements associated with the delivery of quality end user compute services
• Foster and develop a positive and progressive team culture by guiding and mentoring team members
• Drive the delivery of high-quality customer support and service improvement strategies to improve the customer experience.

About You:

• Ideally Degree qualified in IT or related field and experienced in delivering excellent levels of service using strong relationship management skills
• You are highly organised and self motivated, with high level leadership and coaching skills
• You look for opportunities to drive improvement, with a focus on supporting a seamless end user experience
• Having a work/life balance is important to you.

About Us:

• We are a large organisation delivering a wide variety of services to our local community
• You’ll be joining a team of IT professionals who excel at what they do
• We offer a supportive work environment with opportunities for career development
• We provide opportunities to collaborate with subject matter experts from a variety of areas across the organisation.

What we offer:

• Weekly pay cycle
• Generous leave provisions: 20 days paid Annual Leave, 15 days Sick Leave/Carers Leave, Health and Wellbeing Leave, Long Service Leave after 5 years, Additional purchased leave, Parental Leave – 18 weeks full pay/36 weeks ½ pay, Paternity Leave - 2 weeks
• Novated leasing
• Employee Assistance Program (EAP) available to employees and their families
• Fitness Passport – access to gyms across the Central Coast and Newcastle
• Health and wellbeing programs – skin cancer screening, Breastscreen, Flu vaccination, blood donations
• Recognition of service
• Professional Development opportunities
• Individual career development and learning opportunities
• Reward and Recognition programs.

Please refer to the Position Description for detailed information on the position and required skills and experience.

This role provides a commencing salary range of between $96.3k to $115.5k per annum + 11% superannuation.

A 9 day fortnight work-cycle currently applies to this role, with flexible/hybrid working arrangements available

Enquiries: Chris Peacock, Acting Section Manager IT Operations on ph: 0459 800 927

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Closing Date:  Applications close at Midnight on Sunday, 21 April 2024.

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To download our Privacy Statement click here.

HOW TO APPLY

Thank you for your interest in the position.

For more information on applying for a role with Central Coast Council please click on the following link: https://www.centralcoast.nsw.gov.au/council/about-council/careers-and-volunteering/applying-position

Apply now using our fast, easy to use on-line application process. 

Don't have access to a computer or electronic device? Applications can be lodged at any of Council's 11 Library locations. Pre-book a free 1 hour computer time-slot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the  Library enquiry counter.

Please note that you do not need a "password" to use our on-line application system, however you will need to complete your application without leaving the system as your application will not be saved.

** It is recommended that you review the questions and prepare your responses in a Word document or similar before commencing your on-line application. Your responses will not be saved if you encounter any problems submitting your application.

** We recommend that you use Google Chrome for best System performance.

To lodge your application, please follow the below steps:

Step 1:  Answer the on-line questions shown below. Please ensure that you provide as much detail as possible in response to the questions asked.

Step 2:  Attach your Resume 

Step 3:  Attach your qualifications and licences

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

IMPORTANT: If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au or phone 0409 601 161 to discuss what reasonable adjustments you may need.

Applicants who are selected for interview will be contacted by phone or e-mail.  Please be advised, in order to ensure you receive all email communications from Central Coast Council, please whitelist 'recruit@centralcoast.nsw.gov.au' in your preferred email client.   For Further instructions please click here. 

 PLEASE NOTE: By completing and submitting this online application you confirm that any information provided by yourself in this application is true & correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.  You also consent to employment screening checks being conducted where appropriate.  This may include associated checks (Referee check, Working With Children Check, Entitlement to Work in Australia, Employment History and an Australian Federal Police Check) as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.