Reception Officer

Internal applicants only

Primary Work Location: Peninsula Leisure Centre - Woy Woy

• Fast paced reception opportunity interacting with a diverse range of customers in Council's Leisure Centres
• Permanent part time – 25 hours per week (up to 38 hours per week)
• Commencing salary range between $644.75 to $772.50 per week / $33,617.26 to $40,278.15 per annum (based on 25 hours per week) + superannuation
  

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

This is an exciting opportunity to work in a busy, social and sports focused environment, where your customer service skills will be put to great use greeting our members, providing program information to potential new users, and ensuring all our customers feel warmly welcomed and supported from the moment they enter Councils Leisure Centres. 

Council will also be creating an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent Reception Officer vacancies across Council Leisure and Aquatic Centres on the Central Coast. 

This position is required to provide quality customer service and create value for the community.

Key activities of this role include: 

• Provide up-to-date and accurate information about centre facilities, service and programs to new and existing centre users, both in person and over the telephone
• Assist with daily administration duties, including banking, word processing, mail outs, publicity distribution, and collection of forms and photocopying as required
• Maintain excellent and ongoing customer focus within the business, to ensure a positive experience for all users
• Maintain effective relationships with users of the facility and communicate effectively with other staff members and the public.

Essential Criteria:

• Demonstrated extensive experience in handling cash, reconciliation and operating a computerised point of sale equipment
• Demonstrated experience working in a fast paced customer service role
• Demonstrated knowledge and experience in use of a computerized member/customer management system (database)
• Demonstrated ability to participate and actively contribute in a team environment to achieve organisational goals and outcomes
• Strong customer service ethos and a demonstrated customer-centric approach to service provision
• Demonstrated ability to communicate effectively with other staff and members of the public both verbally and in writing.

Enquiries: Jane Toner, Team Leader Customer Service and Swim Programs on 0418 405 165.

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Closing Date:  Applications close at midnight on Sunday, 7 April 2024.

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To download the position description please click here.

To download our Privacy Statement please click here.

HOW TO APPLY

Thank you for your interest in the position.

Apply now using our fast, easy to use on-line application process. 

Don't have access to a computer or electronic device? Applications can be lodged at any of Council's Library locations. Pre-book a free 1 hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

Please note that you do not need a "password" to use our on-line application system.

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finally submit your application.  

** We recommend that you use Google Chrome or Microsoft Edge for best System performance.

** If you wish to apply for this internal position from home or an external computer you can open this application by using the following link: http://cccinternal.applynow.net.au/.

 To lodge your application, please follow the below steps:

Step 1:  Answer the on-line questions shown below

Step 2:  Attach your resume 

Step 3:  Attach your qualifications and licences

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

Applicants who are selected for interview will be contacted by phone or e-mail. Please be advised, in order to ensure you receive all email communications from Central Coast Council, please whitelist 'recruit@centralcoast.nsw.gov.au' in your preferred email client.  For further instructions please click here. 

PLEASE NOTE: By completing and submitting this online application you confirm that any information provided by yourself in this application is true & correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.  You also consent to employment screening checks being conducted where appropriate.  This may include associated checks (Referee check, Working With Children Check, Entitlement to Work in Australia, Employment History and an Australian Federal Police Check) as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.