Team Leader Water Billing

"YOU COULD MAKE ALL THE DIFFERENCE"

Primary Work Location: Wyong NSW 

• Use your billing and leadership experience to support this forward thinking team
• Work/Life Balance - 9 day fortnight with flexible/hybrid working arrangements available 
• Permanent Full Time 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. 

Today the Central Coast is one of the fastest growing regions in NSW, with the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

This role will see you coordinating the day-to-day work and functioning of this team who are undertaking water and waste billing, working with customer accounts and providing general advise on water and waste billing enquires.

You will lead your team through this daily work, and guide them in process and performance development, all while supporting and fostering strong relationship, stakeholder and customer service skills.

This position is required to provide quality customer service and create value for the community.

Key activities of this role include:

• Management of water and sewer volumetric charges – not limited to Water usage, Sewer usage, Trade Waste usage
• Coordinate Council’s Water Billing management and Trade Waste Billing from end to end
• Resolve ratepayers and other stakeholder enquiries and complaints in accordance with approved organisational standards
• Lead and manage operational objectives and work plans and delegate assignment to team members to ensure desired outcomes are met.

About you:

• You enjoy leadership, billing and coordination all in one role
• You have strong attention to detail and high accuracy and are experienced in a revenue billing management role
• You enjoy sharing your knowledge and expertise, while also learning from others
• Having a work/life balance is important to you

About us:

• We are a large organisation delivering a wide variety of services to our local community
• You will be joining a team of finance professionals who excel at what they do
• We offer a supportive work environment with opportunities for career development
• We provide opportunities to collaborate with subject matter experts from a variety of areas across the organisation
• We offer an attractive range of benefits to our employees.

Please refer to the position description for detailed information on the position and required skills and experience.

This role provides a commencing salary range of between $96.3 to $115.5k per annum dependent on skills and experience + 11% superannuation. 

A 9 day fortnight work-cycle currently applies to this role, with flexible/hybrid working arrangements available

Enquiries: Priya Pratap, Section Manager Financial Operations on ph: 0458 815 929 

If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Closing Date:  Applications close at midnight on Sunday 8 April 2024.

______________________________________________________________________________________________

To download our Privacy Statement click here.

HOW TO APPLY

Thank you for your interest in the position.

For more information on applying for a role with Central Coast Council please click on the following link: https://www.centralcoast.nsw.gov.au/council/about-council/careers-and-volunteering/applying-position

Apply now using our fast, easy to use on-line application process. 

Don't have access to a computer or electronic device? Applications can be lodged at any of Council's Library locations. Pre-book a free 1 hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

Please note that you do not need a "password" to use our on-line application system.

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finally submit your application.  

** We recommend that you use Google Chrome or Microsoft Edge for best System performance.

To lodge your application, please follow the below steps:

Step 1:  Answer the on-line questions shown below. Please ensure that you provide as much detail as possible in response to the questions asked.

Step 2:  Attach your resume 

Step 3:  Attach your qualifications and licences

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

IMPORTANT: If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need.

Applicants who are selected for interview will be contacted by phone or e-mail.  Please be advised, in order to ensure you receive all email communications from Central Coast Council, please whitelist 'recruit@centralcoast.nsw.gov.au' in your preferred email client.   For further instructions please click here. 

 PLEASE NOTE: By completing and submitting this online application you confirm that any information provided by yourself in this application is true & correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.  You also consent to employment screening checks being conducted where appropriate.  This may include associated checks (Referee check, Working With Children Check, Entitlement to Work in Australia, Employment History and an Australian Federal Police Check) as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

PLEASE NOTE: We will not accept unsolicited resumes or applications being presented by recruitment agencies.