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Service Centre Associate

Job No: CEN1689
Location: Wyong NSW

Internal applicants only

Location: Wyong Administration Building

  • Provide generalist HR advice to a large organisation
  • Use your excellent employee relations knowledge and skills
  • Full time position, 35 hours per week + RDO
  • Salary range between $1,178.45 to $1,414.00 per week ($61,444.38 to 73,725.96 per annum) + superannuation

Central Coast Council is an equal opportunity employer and promotes a healthy and safe work environment. We are committed to diversity in our community and our workforce and encourage Indigenous Australians, people with a disability and people from diverse backgrounds to apply to be part of our inclusive team.

The Service Centre Associate is responsible for providing day to day generalist HR advice and services as the first point of contact for employees and supervisors, including maintaining accurate and up to date information in the HRIS.

You will provide advice on matters such as industrial relations, awards, conditions of employment and other employee related matters spanning the HR generalist framework.

Key activities of this role include:

  • Updating and accurately maintaining employee data on the HRIS and related systems.
  • Assist in the provision of HR guidance and support related to policy development and knowledge base information development activities.
  • Drive strong relationships with People and Culture and key business stakeholders to ensure consistency of advice and seamless service delivery to the organisation.

Essential Criteria:

  • Certificate IV qualification in Human Resources or related field OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional development
  • Strong customer service orientation and the ability to maintain confidentiality.
  • Demonstrated expertise in systems and process development.
  • Demonstrated experience in the provision of HR generalist advice and support.
  • Strong organisation skills and detail orientation.
  • Accurate and efficient computer skills.
  • Working knowledge of Industrial Awards and employee related legislation.
  • Ability to analyse options and recommend solutions to drive continuous improvement of systems, technologies and business processes

Desirable Criteria:

  • Certificate IV in Customer Engagement

Applicants who progress to interview stage may be required to undertake a basic literacy and numeracy assessment


If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.


PLEASE NOTE: The Local Government Act 1993 provides that an employee may be moved from their former position to a new position in the new organisational structure provided that the new position has 'substantially the same duties' as the former position.

In determining what constitutes 'substantially the same duties' consideration will be given to the following factors, with an alignment of at least 80% required to the new role for it to be deemed a lateral transfer opportunity.

  1. Overall role purpose
  2. Key responsibilities
  3. Consideration of the band and level

If you were a current employee of Gosford City Council or Wyong Shire Council as at 12 May 2016 (creation date of Central Coast Council), and believe you were, at that time, performing substantially the same duties  in your substantive role as this advertised role and therefore may be eligible for a current lateral transfer opportunity for this position please indicate this on your application by answering “Yes” to Question 2.


Enquiries:  Bel Chapman, Team Leader People Connect 4350 5568.

Closing Date:  Applications close at Midnight Thursday 18 April 2019.


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Thank you for your interest in the position.

Apply now using our fast, easy to use on-line application process. 

Please note that you do not need a "password" to use our on-line application system, however you will need to complete your application without "logging-out" of the system.

It is recommended that you review the questions and decide on your responses before commencing your application.  You can "cut & paste" from a Word document to an application if you wish.

** If you wish to apply for this internal position from home or an external computer you can open  this application by using the following link:, or, alternatively, visit SharePoint.

 To lodge your application, please follow the below steps:

Step 1:  Answer the on-line questions shown below

Step 2:  Attach your Resume 

Step 3:  Attach your qualifications and licences

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

Applicants who are selected for interview will be contacted by phone or e-mail.

PLEASE NOTE: By completing and submitting this online application you confirm that any information provided by yourself in this application is true & correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.  You also consent to employment screening checks being conducted where appropriate.  This may include associated checks (Referee check, Working With Children Check, Entitlement to Work in Australia, Employment History and an Australian Federal Police Check) as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

I also acknowledge that I will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.


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